FAQ
Shop
1. What is the delivery time?
Please allow 3 to 10 business days* for delivery. We prepare the shipments twice a week on Tuesdays and Fridays. If you have any questions or need to make any changes to your order, please contact us at 1 877 990-7171. We will try to answer your request to the best of our ability.
*Delivery time depends on where we are shipping to.
1. What are the delivery costs?
Shipping is $15. Delivery is free if your purchase is over $75. You always have the option of picking up your purchases in person to avoid delivery charges.
2. Can I have my order delivered to a province other than Quebec?
Would you like to send your items to another province or country? Contact us at 1 877 990-7171 and we’ll assess the cost of shipping your package outside Quebec. We can then finalize your order together over the phone.
3. Is it possible to ship to someone else, an article that I have bought online on the Pink Shop?
Yes! When you are at the “Delivery” step of the purchase form, check the box “Ship to a different address“. You will then be able to enter the name and address of the person to whom you wish to send the selected items.
4. Do you offer a gift wrapping option before shipping an order?
We do not offer the possibility to gift wrap the items before shipping.
1. What method of payment can I use to purchase through the Pink Shop?
You can pay your order with a credit card (Mastercard or Visa) or by PayPal. If you wish to use another payment method, please call us at 1 877 990-7171.
1. How can I contact the Quebec Breast Cancer Foundation if I have any questions?
If you haven’t found the answer to your question in this section, you can call us at our toll free number 1 877 990-7171 from Monday to Friday, between 9 a.m. and 5 p.m. You can also email us at [email protected].
1. Am I eligible to receive a tax receipt if I make a purchase on the Pink Shop?
The Quebec Breast Cancer Foundation can issue a tax receipt for donations only. If you wish to make a donation to the Foundation, simply click here.